The 811pg handles your personal data with respect and transparency, in accordance with the General Data Protection Law (LGPD — Law No. 13,709/2018). Here you will find exactly what data we collect, why we collect it, how we use it, and what your rights are as a data subject.
This Privacy Policy describes how 811pg collects, uses, stores, and protects the personal data of users on the platform available at 811pg.net. By registering and using 811pg's services, you confirm that you have read and understood this policy. Questions can be sent at any time to contato@811pg.net with the subject line "Privacy".
The controller of the personal data processed under this Policy is 811pg, the operator of the 811pg.net platform. The controller is defined as the entity that makes decisions regarding the purposes and means of personal data processing, as established by the LGPD.
To exercise your rights as a data subject or ask questions about how your data is handled, the official 811pg privacy channel is the email address contato@811pg.net, with the subject line "LGPD Request". The response deadline is up to 15 business days.
811pg's Data Protection Officer (DPO) can be reached at the same email address — simply include "DPO" in the subject line to be routed directly to the responsible party.
The 811pg collects only the data strictly necessary to operate the platform, meet legal obligations, and deliver a personalized, secure experience. Data collection is limited to the minimum required for each purpose — the data minimization principle established under the LGPD.
| Category | Data Collected | Required? |
|---|---|---|
| Identification | Full name, CPF, date of birth | Yes |
| Contact | Email address, mobile number | Yes |
| Address | ZIP code, city, state, full address | Yes (for KYC verification) |
| Financial | Pix key, deposit and withdrawal history, bet amounts | Yes |
| Documents | National ID, driver's license, or passport; proof of address | Yes (before 1st withdrawal) |
| Platform Usage | Access logs, games used, betting history, session duration | Automatic |
| Technical | IP address, device type, browser, operating system | Automatic |
| Preferences | Preferred language, notification settings, responsible gambling limits | Optional |
Sensitive data — such as ethnic origin, religious beliefs, or health information — is not collected by 811pg. Under no circumstances does the platform request your banking password, internet banking access token, or full credit card details.
Important: 811pg will never ask for your banking password through any channel — chat, email, WhatsApp, or phone. If you receive any message requesting this, disregard it and report it to our support team immediately.
The 811pg collects personal data through different sources, always with the user's knowledge and consent where applicable:
The 811pg uses personal data collected solely for the purposes listed below. No data is used for any purpose other than those stated here without the user's renewed consent or legal authorization.
Every data processing operation carried out by 811pg is supported by at least one of the legal bases set out in the LGPD (Art. 7). The table below indicates the applicable legal basis for each primary purpose of data use:
| Purpose | Legal Basis (LGPD) |
|---|---|
| Account creation and management | Contract performance (Art. 7, V) |
| Identity verification (KYC) | Compliance with a legal obligation (Art. 7, II) |
| Payment processing | Contract performance (Art. 7, V) |
| VIP Program & Cashback | Contract performance / Legitimate interest (Art. 7, V and IX) |
| Promotional communications | Consent (Art. 7, I) |
| Transactional communications | Contract performance (Art. 7, V) |
| Responsible gaming monitoring | Legitimate interest / Data subject protection (Art. 7, IX and X) |
| Platform improvement | Legitimate interest (Art. 7, IX) |
| Compliance with regulatory authorities | Compliance with a legal obligation (Art. 7, II) |
When the legal basis is consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal. Simply send an email to contato@811pg.net with the subject line "Revoke Consent".
The 811pg does not sell users' personal data to third parties. Ever. Data sharing only takes place when necessary to operate the service or when required by law, and is always limited to the minimum necessary for each purpose.
All third parties that receive data from 811pg are contractually required to handle that information with the same level of security and confidentiality required by this Policy, in accordance with LGPD standards.
Some service providers of 811pg — cloud infrastructure providers in particular — may store or process data on servers located outside Brazil. When this occurs, 811pg requires the provider to offer a level of protection equivalent to or greater than that established by the LGPD.
International transfers carried out by 811pg are governed by the following safeguards: standard contractual data protection clauses approved by the National Data Protection Authority (ANPD); and transfers to countries whose level of data protection has been recognized as adequate by the ANPD or equivalent bodies. No sensitive financial data is processed on servers outside Brazil.
The 811pg adopts technical and organizational measures to protect your personal data against unauthorized access, alteration, accidental or unlawful disclosure, or destruction. The main measures in place include:
Your account security also depends on using a strong, unique password. Avoid reusing your 811pg password on other services. Enable 2FA in your account settings. If you suspect your password has been compromised, change it immediately and contact support.
The 811pg retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal obligations to retain financial and transactional records.
| Data Type | Retention Period | Reason |
|---|---|---|
| Registration and identity data | While the account is active + 5 years after closure | Anti-money laundering legal obligation (COAF) |
| Financial transaction history | 10 years after each transaction | Tax and regulatory obligations |
| Betting history | 5 years after each bet | Dispute resolution and auditing |
| Access and activity logs | 2 years | Security & fraud investigation |
| Support and communications data | 3 years after last contact | Support history |
| Non-essential cookie data | Up to 12 months or until consent is withdrawn | Functionality & Analytics |
After account closure and once all legal retention periods have been met, data is securely and irreversibly deleted. Anonymized data — which cannot be used to identify any individual — may be retained indefinitely for internal statistical purposes.
The 811pg uses cookies and similar technologies to ensure the platform operates correctly, personalize the user experience, and analyze service performance. Cookies are small text files stored in your browser or device.
| Cookie Type | Purpose | Classification |
|---|---|---|
| Session and authentication | Keep you logged in to 811pg during your active session | |
| Security | Detect unauthorized access attempts and protect the account | |
| Preferences | Remember language, notification settings, and responsible gambling limits | |
| Performance | Monitor page load times, technical errors, and overall platform usage | |
| Personalization | Display relevant games and promotions based on usage history |
Essential cookies are required for the platform to function and cannot be disabled. Analytics and personalization cookies can be managed in your account settings or browser preferences. Declining optional cookies does not prevent you from using 811pg's main features.
To manage cookies on your mobile device: in Chrome for Android and iOS, go to Settings → Privacy → Cookies. Clearing cookies will end active sessions and reset saved preferences on 811pg.
The services of 811pg are intended exclusively for users aged 18 and over. The platform does not intentionally collect personal data from minors under 18 and does not allow minors to register or use any feature.
Age verification is carried out via CPF for all registrations and is required before the first withdrawal. If 811pg identifies that data from a minor was inadvertently collected, that data will be immediately deleted and the account closed. The legal guardian will be notified whenever possible.
If you are a parent or guardian and believe a minor has registered on 811pg using your details, please contact contato@811pg.net immediately. The account will be closed and all associated data deleted as a priority.
The LGPD grants data subjects a set of rights that may be exercised at any time with the 811pg. All requests are processed within 15 business days through the official privacy channel.
Request a copy of all personal data that 811pg holds about you, including your usage history and transactions.
Request the correction of incomplete, inaccurate, or outdated information — such as your name, email address, or phone number — directly through 811pg's support.
Request the deletion of your personal data processed on the basis of consent. Data retained due to a legal obligation cannot be erased before the regulatory retention period expires.
Object to the processing of your data for purposes based on legitimate interest, where there is a valid reason related to your specific situation.
Request the suspension of processing of your personal data while a dispute regarding its accuracy or legality is being investigated.
Obtain information about which public or private entities 811pg has shared your data with, and about the option to withhold consent and its consequences.
To exercise any of these rights, send an email to contato@811pg.net with the subject line "LGPD Request – [describe the right]" along with the information needed to identify the data subject. All requests are answered within 15 business days.
If your request is not handled to your satisfaction, you have the right to file a complaint with the National Data Protection Authority (ANPD), as provided under Art. 55-J of the LGPD.
The 811pg provides a dedicated channel for privacy and data protection requests:
LGPD rights requests should preferably be submitted by email, including the account holder's identification and a clear description of the request. 811pg may ask for additional documentation to verify the requester's identity before processing — this is a security measure to protect your own data against fraudulent requests.
The 811pg may update this Privacy Policy periodically to reflect changes in data processing practices, legal requirements, or service improvements. Material changes will be communicated at least 15 days in advance by email to all active users.
The most recent version of this Policy is always available at 811pg.net/privacy-policy, with the date of the last update indicated at the top of the document. Continued use of the platform after changes take effect constitutes acceptance of the updated Policy.
For changes that involve a new purpose of processing based on consent, 811pg will request fresh consent before your data is used for that new purpose.
Privacy at 811pg is more than a legal obligation — it is part of the respect we have for every Brazilian player.
811pg has never sold user data to third parties — and never will. Your data exists to keep the platform running, not to monetize personal information. This is a firm, unconditional position.
256-bit SSL on every connection, passwords stored with irreversible hashing, encrypted backups. Your financial data — Pix key, deposit history — is handled with the same rigour as a Brazilian digital bank.
Access, correction, deletion, objection — every right guaranteed by the LGPD works for real at 811pg. Send an email and get a response within 15 business days. No runaround, no 10-page forms.
Analytics and personalization cookies are optional on 811pg. You choose what you accept — with no impact on the platform's core features. Essential session and security cookies are required to keep your account protected.
Each data type has a defined retention period at 811pg — published here in Section 9. Once the period ends and there is no legal obligation to retain the data, it is securely and irreversibly deleted. No hoarding data for the sake of it.
If a security incident affects your data, 811pg notifies the ANPD and all impacted users within the legally required timeframe. Transparency in difficult situations is part of our commitment to you.
Free registration, minimum deposit of R$ 20.00 via Pix, and an automatic 100% bonus on your first deposit. 811pg protects your data in compliance with the LGPD and rewards your loyalty with real VIP cashback every week.
The most common questions players have about how their data is handled on the platform.
This Policy is binding on all users of the 811pg.net platform and complies with the LGPD (Law No. 13.709/2018). For questions, rights requests, or privacy incident reports, please contact contato@811pg.net. Please also refer to the Terms & Conditions from 811pg for additional information about platform usage.
Gaming behavior data is used to protect you — never to influence your betting decisions.
Free registration, a bonus of up to R$ 500.00 on your first Pix deposit, and automatic Bronze VIP status with real weekly cashback. Your data protected in accordance with the LGPD.